Course Duration - 1 Day

The Using AI for Tradespeople & Small Businesses course is a practical online programme designed to help tradespeople and small-business owners use artificial intelligence as an everyday business tool.

The course focuses on practical applications rather than technical theory. Participants learn how AI can assist with communication, administration, marketing, planning, customer service, document creation and other routine business activities.

The aim is to help candidates save time, improve the quality of their work and use AI confidently and responsibly in a real small-business environment.

This programme is suitable for:

• tradespeople running their own businesses

• sole traders and self-employed technicians

• small-business owners

• contractors

• installers and service technicians

• maintenance businesses

• entrepreneurs working in practical or technical industries

• administrative staff supporting small trade businesses

No previous AI experience is required.

Participants should be comfortable using a computer or suitable digital device and will need access to an AI platform capable of producing text, documents and other business content.

The programme introduces practical ways to use AI for everyday business activities, including:

• understanding what AI can and cannot do

• writing effective prompts and improving AI responses

• drafting professional emails and customer messages

• preparing quotations, proposals and business documents

• creating job descriptions, procedures and checklists

• improving spelling, grammar and professional communication

• summarising technical or business information

• creating marketing ideas and promotional content

• developing social-media posts and advertising copy

• preparing customer FAQs and service information

• creating templates for recurring business tasks

• assisting with planning and scheduling

• developing training or instructional material

• brainstorming business ideas and new services

• improving customer-service responses

• organising information and turning rough notes into usable documents

• using AI to help research unfamiliar topics

• reviewing and improving existing documents

• recognising inaccurate or unreliable AI-generated information

• protecting confidential, customer and business information when using AI

• understanding when human judgement and professional expertise must take priority

The emphasis is on using AI as a practical assistant, rather than allowing it to replace professional judgement or technical competence.

This course is delivered online.

The programme is highly practical and participants are expected to work directly with an AI platform during the training.

Training includes:

• instructor-led demonstrations

• guided prompting exercises

• practical business scenarios

• document-creation exercises

• communication and marketing tasks

• problem-solving activities

• examples relevant to trades and small businesses

• individual tasks completed using AI

• discussion of good and poor AI responses

• techniques for checking and improving generated content

• guidance on privacy, accuracy and responsible AI use

Candidates will therefore need access to an AI tool capable of creating documents and written business content for the duration of the course.

There is no formal examination, but participants will complete a range of practical exercises during the course.

These may include tasks such as:

• drafting a professional customer email

• creating a quotation or proposal template

• preparing a workplace checklist

• developing a simple marketing campaign

• creating social-media content

• turning rough notes into a professional document

• preparing customer instructions or FAQs

• creating a basic business procedure

• improving an existing piece of business communication

• using AI to research and organise information

• refining prompts to achieve more useful results

The exercises are designed to ensure participants leave the course having actually used AI for realistic business tasks.

The programme can also be adapted for trade businesses, contractor groups, industry associations and organisations that want to introduce their teams to practical AI use.

Training can be customised around:

• the type of trade or business

• common administrative tasks

• customer communication

• marketing requirements

• quotation and proposal preparation

• internal documentation

• staff responsibilities

• specific business processes participants want to improve

This allows the examples and practical exercises to reflect the work participants actually perform.

Find out more...

Contact Gas Uni for information about upcoming training, delivery options, group bookings or customised programmes.

Email: admin@gas-uni.com
Phone: +27 (0)83 250 2934